Returns & Refund Policy

Your satisfaction is important to us. If any item does not meet your expectations,  you can return it within 14 days of purchase in an unused, resalable condition together with the original sales receipt and receive a replacement or refund*. Unfortunately for reasons of health and safety, earpieces, Stab Vests and skeletal upgrades can not be returned unless they are faulty. This does not affect your statutory rights. Please contact us before goods are sent to obtain a returns number. This number will need to be written on the sales receipt enclosed with the returned goods.

Returns should be sent to:

Head 2 Toe Security
Unit 11, Wessex Trade Centre
Ringwood Road
Poole
BH12 3PF

* Please note that items returned that do not meet the criteria for refunds and exchanges will be actioned at our discretion and will be subject to a 10% handling charge. Refunds or exchanges will be actioned within 7 days of receipt, we will credit your original method of payment, excluding postage & packing and handling charges if appropriate.

We strongly advise that returned packages valued over £50.00 should be insured, with the sender’s name and address clearly marked. Consider sending items of lesser value by Recorded Delivery. It is the sender’s responsibility to ensure that any goods returned arrive safely, Head 2 Toe cannot be held responsible for returned goods that get lost in the post.